Reservation Policy:
To guarantee and secure your reservation we require the 30% of the total amount of the reservation that will be made as a deposit. The deposit must send a week maximum after the reservation date by bank wire transfer. The balance must be paid a month before the arrival date.
For reservations that will be made 5 weeks before the arrival date we require full payment.
In some cases maybe we will request a security deposit. In case that you have paid a security deposit, we will refund the money a week after your departure date.

Cancellation Policy:

For Low Season (May & October)
• In case that you cancel your reservation 50 days and more before the arrival date we will refund the 98% of the deposit (2% is for the bank expenses).
• In case that you cancel your reservation between 49 and 31 days before the arrival date we will refund the 40% of the deposit.
• In case that you cancel your reservation 30 days and less before the arrival date there is no refund.

For Middle & High Season (June, July, August & September)
• In case that you cancel your reservation 60 days and more before the arrival date we will refund the 80% of the deposit.
• In case that you cancel your reservation between 59 and 41 days before the arrival date we will refund the 40% of the deposit.
• In case that you cancel your reservation 40 days and less before the arrival date there is no refund.
• No show or departure prior the schedule date there is no refund.
• In case that you have paid a security deposit we will refund the entire amount.

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